TECH24 Policies: Employee, Remote Work & Benefits Policy

General Company Policy

These policies apply to every TECH24 team member, whether you work from our Lewisville office, remotely, or as a contractor. They exist to keep our team safe, fair, and aligned as we grow.

Equal Employment Opportunity

TECH24 hires, promotes, and compensates based on merit, skill, and performance, full stop.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, or veteran status.
Hiring panels include more than one interviewer for every role above entry level.

Code of Conduct

Honesty in client work: campaign numbers, timelines, and reporting are never inflated or misrepresented.
Respectful communication on every call, in every channel, with clients, vendors, and teammates alike.
Reliability: deadlines and scheduled calls are treated as commitments, not suggestions.
Company resources, tools, and ad accounts are used for TECH24 work only, not personal or side projects.

Confidentiality & Data Handling

Client campaign data, ad account access, and business details are confidential and never shared outside authorized channels.
Login credentials are stored only in the company password manager, never in chat messages or personal notes.
System and account access is revoked within 24 hours of an employee's last day.

Conflict of Interest

Any outside freelance work, side business, or financial interest that could conflict with a TECH24 client must be disclosed to your manager before you take it on.
Employees may not directly solicit TECH24 clients for personal or third-party work.

Disciplinary Process

Standard process: verbal warning, written warning, a formal performance improvement plan, then separation if the issue isn't resolved.
Serious misconduct, harassment, data breaches, or fraud, can result in immediate termination without going through the standard steps.

Remote Employee Policy

TECH24 operates as a remote-first team spread across time zones. This policy sets clear expectations so remote work stays productive and fair for everyone.

Eligibility & Setup

Most roles are remote-eligible after a 30-day onboarding period spent ramping up with your team.
Some client-facing or leadership roles may require occasional travel or in-person availability; this is called out at the offer stage, never sprung on you later.

Core Hours & Availability

A shared 4-hour core overlap window (10 AM–2 PM Central Time) is kept free for standups, client calls, and urgent issues.
Outside core hours, you set your own schedule around your output and deadlines.
Planned time away from your desk during work hours just needs a heads-up in your team channel.

Equipment & Tools

TECH24 provides a laptop (or equivalent stipend), and access to every tool your role needs: Go High Level, GA4, ad platform seats, Slack, and Notion.
A one-time home office setup allowance is included in your benefits (see the Benefits tab).
Reliable, private internet and a workspace suitable for confidential client calls are required.

Communication Expectations

A daily async check-in in Slack: what you're working on, what's blocked.
Cameras on for internal team meetings and client calls.
Messages get a response within 4 business hours on a working day, faster for anything flagged urgent.

Security for Remote Work

Company devices run full-disk encryption and a company-managed password manager.
VPN is required whenever you're on public or shared Wi-Fi.
Client credentials are never downloaded, screenshotted, or stored locally outside approved tools.

How Performance Is Measured

Remote work is judged on output and deadlines met, not hours logged or activity trackers.
Managers review deliverables and results weekly in 1:1s, not screen time.

Benefits & Compensation

We back our team the same way we back our clients: with real investment, not perks that just look good on paper.

Health & Financial

Group health insurance contribution for full-time employees, covering medical and basic dental, eligible after 60 days.
Quarterly performance bonus pool tied to client retention and campaign results, shared with the team that delivered the work.
$1,000 referral bonus for a successful client referral that converts to a signed contract.

Time Off

20 days of paid time off per year, plus your local public holidays, PTO accrual increases with tenure.
12 weeks paid parental leave for the primary caregiver, 4 weeks for the secondary caregiver, regardless of gender.

Growth & Wellness

$1,000 annual learning budget for certifications (Google Ads, HubSpot, GHL, and similar), courses, and conferences.
$50/month wellness stipend toward a gym membership, therapy, or a wellness app of your choice.
$500 one-time home office setup budget, plus a device refresh every 3 years.

Employee Protection

Every person on this team deserves to feel safe, heard, and treated fairly. These protections aren't optional, they're how we operate.

Anti-Discrimination & Anti-Harassment

Zero tolerance for harassment, bullying, or discriminatory behavior, whether in person, on a call, or in writing.
Every report is investigated within 5 business days by someone outside the reporting employee's direct chain of command.

Reporting & Grievances

Multiple reporting channels are available, including an anonymous option, so no one is forced to report directly to the person involved.
Formal grievances receive a written response within 10 business days, with a clear appeals path if you disagree with the outcome.

Whistleblower & Non-Retaliation

Employees who report policy violations, safety concerns, or unethical client requests in good faith are protected from retaliation, demotion, or termination.
Retaliation against a good-faith report is treated as serious misconduct on its own.

Safety & Data Privacy

Applies to physical safety (office standards) and digital safety, no one is required to use a personal account or device for company work without their consent.
Employee personal data is stored securely and accessed only by HR and direct managers for legitimate business purposes.

Mental Health Support

Confidential counseling access is included in the monthly wellness stipend.
Managers are trained to recognize burnout and workload strain, and to act on it before it becomes a crisis.

Work-Life Balance Policy

Growth marketing moves fast, but burnout isn't a badge of honor here. These policies protect the boundary between work and everything else.

Flexibility & Boundaries

Outside core overlap hours and scheduled client meetings, you choose your own working hours.
Right to disconnect: no expectation to answer Slack or email outside working hours, except for a pre-agreed on-call rotation.
No-meeting Wednesdays are kept clear across the whole company for uninterrupted, focused work.

Rest Is Required, Not Optional

Employees are required to take at least 10 of their 20 annual PTO days, taking zero time off is treated as a manager problem to fix, not a badge of dedication.
2 additional "no questions asked" wellness days per year, separate from standard PTO.

Workload & Overtime

Managers review team capacity monthly and are responsible for reassigning work before someone is overloaded, not after.
Any work beyond standard hours needed to hit a client deadline is compensated with equivalent time off within 30 days.

How TECH24 Works, Protects & Supports Its People